REFUND AND BILLING POLICY

This Refund and Billing Policy (“Policy”) outlines the terms for payments, refunds, and billing for services provided by Level Up Pipeline, LLC (“Level Up Pipeline”). This Policy is incorporated into Level Up Pipeline’s Terms of Service, and in the event of any conflict between this Policy and the Terms of Service, the Terms of Service will prevail.

1. REFUND POLICY

1.1 Refunds and Cancellation

All payments for Level Up Pipeline services are in USD and are non-refundable. You may cancel your subscription at any time, but all previous payments are non-refundable and will not be prorated. This applies to both monthly and annual payments.

If you cancel your Level Up Pipeline membership, you will lose access to any and all data within the Level Up Pipeline ecosystem, including (but not limited to) designs, CRM data, support calls, and other resources exclusive to Level Up Pipeline. Additionally, you will be removed from any associated community groups.

Refunds will not be granted outside these specified conditions for any reason. Cancellation requests must be submitted via support email to [email protected]. All sales of Done-For-You (DFY) services, including Funnel services, are final and non-refundable, whether paid in full or through a payment plan.

1.2 Subscription Terms and Automatic Payment

Subscribers are responsible for timely payment of subscription fees in connection with their chosen plan. Subscription fees (monthly or yearly) plus applicable taxes will be automatically charged, along with any accumulated charges from the prior period. Failure to use any of the services does not relieve the subscriber of payment obligations. Payments are processed securely, and payment details are stored in compliance with applicable laws.

1.3 Free Trial

At times, Level Up Pipeline may offer a free trial period to new customers. To initiate this free trial, a valid credit card is required. This measure ensures our platform is only accessed by genuine individuals or entities for legitimate purposes, and it complies with our commitment to prevent spam and other inappropriate usage of the Level Up Pipeline platform. In line with the A2P 10DLC regulation enforced by the US federal government, all users are obliged to register their business phone numbers for application-to-person (A2P) SMS and MMS messaging. This regulation helps to protect all parties involved in the communication process from unauthorized or spam messages. Users are free to fully explore and test the platform at no charge during the entire free trial period, without incurring any monthly platform charges. Please note that non-compliance with the A2P 10DLC may result in penalties and/or fines by the federal government, the associated carrier of the receiving phone number, and/or the recipient of the unauthorized message.

The prescience of a Free Trial is solely at the discretion of Level Up Pipeline and by no means indicates that all or even some of our memberships come with a free trial. Again, at times, Level Up Pipeline may offer a free trial period to new customers only.

Additionally, if you are offered a free trial, immediately following your free trial period you will be billed automatically using the billing method you selected during your initial enrollment. Whether you're billed monthly or annually was selected by you, during the enrollment period.

2. BILLING POLICY

2.1 Fees

a. Subscription Fees: Subscription fees are billed in advance and may change over time. All fees are non-refundable and subject to applicable taxes and communications surcharges. You agree to provide accurate billing information and update it within 10 days of any changes.

b. Non-Cancellable Fees: Some subscriptions require a non-cancellable minimum commitment. Fees for these commitments will be billed automatically until the commitment is fulfilled.

c. No Markups: Resellers may not increase or markup Level Up Pipeline fees passed on to their customers. The reseller is solely responsible for all pass-through fees, including refunds and chargebacks.

2.2 Billing and Payment

Upon subscribing to a plan, payments will be automatically charged every month or year, depending on the chosen billing frequency. You may view invoices and receipts within your account under “Company Billing.” Accepted payment methods include credit and debit cards issued by American Express, MasterCard, Discover, and Visa.

By providing your payment information to Level Up Pipeline, you certify that you're an authorized user of the card.

2.3 Additional Service Fees and CRM Charges

Fees for additional services or CRM usage may apply, as follows:

Sending Emails: $0.003375/email

Making Calls: $0.07/min

Receiving Calls: $0.0425/min

Text Messages: $0.0395/SMS

Premium Workflow Actions: $0.03/action

Email Validations: $0.015/validation

Content AI: $0.36/1000 words; $0.24/image

2.4 Failed Payments and Fees

Our services fall under three categories: month-to-month subscriptions, yearly 'Paid In Full' plans, and packages purchased through a payment plan. The procedures for handling failed payments vary based on the type of service subscribed to.

For month-to-month subscriptions and yearly 'Paid In Full' plans, if a payment is incomplete by your billing date, you may incur additional charges. If your payment is not received or declined within 3 days of the due date, your account will be temporarily suspended. All users, admins, and clients will lose access to the account's data, including the ability to export contacts, media, funnels, websites, or notes, until the balance is fully settled. Should the payment remain unresolved 30 days after the due date, the account will be canceled, no further payments will be owed, and all access to the account's data will be permanently lost.

For packages purchased through a payment plan, should a payment go 10 or more days delinquent, a late fee will be applied to your account.

Accounts remaining delinquent for 60 days will be subsequently referred to a third-party collection service. Beyond the late fee, you may also incur interest charges, processing fees, and collection costs for late or non-payment. Please note that the overdue payment will still be owed.

In any case, it's important to note that any billing disputes must be reported to us in writing within 30 days from when the disputed charge occurred.

2.5 Cancellation Policy

We can process cancellation requests only during Billing Support's operational hours (Monday-Friday, 8AM to 5PM PST). Any requests submitted outside these hours will be addressed on the subsequent business day. Please note that we require cancellation requests to be submitted at least three days in advance to allow sufficient processing time. For instance, a request made on a Saturday for a billing scheduled on Sunday might not be processed in time to prevent the charge.

Please remember, if a cancellation request is not submitted promptly, we do not offer refunds. However, if an error occurs on our part, we will rectify the situation and issue a refund accordingly.

Cancellation of your subscription will cease future renewals, but you will continue to have access to the platform until your current billing cycle concludes. If our Terms of Service, Privacy Policy, or this Policy are violated, all remaining payments will be due immediately and no refunds will be given. All unpaid dues must be cleared upon account termination.

Please remember issuing a chargeback for a transaction that you know is valid is a crime. A false chargeback is a type of fraud. If you're discovered issuing a chargeback that you know is valid, and the chargeback is deemed to be valid, you may be prosecuted and face civil penalties. We make it very easy to cancel your subscription. Please utilize the extremely easy cancellation process.

2.6 Disputes

Billing disputes must be submitted in writing within 30 days of the disputed charge. Please contact [email protected] with any billing questions or concerns.